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Full Schedule
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Wednesday, October 29, 2025
7:30 AM – 4:00 PM
ET
Registration Open
7:30 AM – 4:00 PM
ET
Registration Open
Location: Exhibit Hall Foyer
8:00 AM – 9:30 AM
ET
Economist - Workforce Breakfast
8:00 AM – 9:30 AM
ET
Economist - Workforce Breakfast
Location: Ballroom A
Speaker:
Elloitt Eisenberg, Ph.D.
9:45 AM – 11:00 AM
ET
Beyond the Numbers: Cultivating Accountability in Financial Practices
9:45 AM – 11:00 AM
ET
Beyond the Numbers: Cultivating Accountability in Financial Practices
Location: Overlook A
Speaker:
Les Hanks, Sr. Business Coach, QSC
– Quality Service Contractors
9:45 AM – 11:00 AM
ET
Eyes Wide Open: Preparedness and Avoiding Pitfalls
9:45 AM – 11:00 AM
ET
Eyes Wide Open: Preparedness and Avoiding Pitfalls
Location: Overlook C
Speaker:
Megan Wilkes, Attorney of Counsel
– Laner Muchin
Speaker:
Christina Wernick, Esq. (she/her/hers)
– Laner Muchin Ltd.
9:45 AM – 11:00 AM
ET
Revolutionizing Plumbing and HVAC: Leveraging AI for Enhanced Productivity and Profitability
9:45 AM – 11:00 AM
ET
Revolutionizing Plumbing and HVAC: Leveraging AI for Enhanced Productivity and Profitability
Location: Overlook B
Speaker:
Kirk Alter, President, Fulbirght Legacy
9:45 AM – 11:00 AM
ET
Visionary Leadership: Strategies for Connection and Resilience
9:45 AM – 11:00 AM
ET
Visionary Leadership: Strategies for Connection and Resilience
Location: Overlook D
Speaker:
Michael Evans, Training & Development, Milwaukee Tool
– Milwaukee Tool
11:15 AM – 12:30 PM
ET
Breaking the Cycle: Why Employees Struggle to Get It and How to Change That
11:15 AM – 12:30 PM
ET
Breaking the Cycle: Why Employees Struggle to Get It and How to Change That
Location: Overlook D
Speaker:
Brian Harding, Founder, Service Industry Success
11:15 AM – 12:30 PM
ET
Crisis Control: Effective Communication, Coordination, Prevention and Preparation
11:15 AM – 12:30 PM
ET
Crisis Control: Effective Communication, Coordination, Prevention and Preparation
Location: Overlook B
Speaker:
Heather Ripley, CEO, Ripley PR
– Ripley PR, Inc.
11:15 AM – 12:30 PM
ET
From Stuck to Scalable: 6 Critical Chess Moves
11:15 AM – 12:30 PM
ET
From Stuck to Scalable: 6 Critical Chess Moves
Location: Overlook A
Speaker:
Jason Williams
11:15 AM – 12:30 PM
ET
Maintaining Strong Union Pensions and Exploring Retirement Plan Options
11:15 AM – 12:30 PM
ET
Maintaining Strong Union Pensions and Exploring Retirement Plan Options
Location: Overlook C
Moderator:
SJ Peters
Moderator:
Dave P. Frame
– Bob Frame Plumbing Services
Panelist:
Dan Callies, President of PHCC National Association
Panelist:
Chris Freeman
Panelist:
MIchael Kerrigan
Panelist:
Christina Wernick, Esq. (she/her/hers)
– Laner Muchin Ltd.
12:45 PM – 1:45 PM
ET
QSC Lunch & Learn - (pre registration required) Roundtable Discussion: "Scaling Success: Learning from the Pros"
12:45 PM – 1:45 PM
ET
QSC Lunch & Learn - (pre registration required) Roundtable Discussion: "Scaling Success: Learning from the Pros"
Location: Overlook A
12:45 PM – 2:00 PM
ET
Lunch on Own
12:45 PM – 2:00 PM
ET
Lunch on Own
12:45 PM – 2:00 PM
ET
PNO Lunch (Invitation Only)
12:45 PM – 2:00 PM
ET
PNO Lunch (Invitation Only)
Location: Emerald - Amway Hotel
2:00 PM – 3:15 PM
ET
Conversation with UA General President Mark McManus
2:00 PM – 3:15 PM
ET
Conversation with UA General President Mark McManus
Location: Overlook C
Speaker:
Mark McManus, UA General President
2:00 PM – 3:15 PM
ET
From Stuck to Scalable: Predictable Revenue Growth of 15-30% in Any Economy
2:00 PM – 3:15 PM
ET
From Stuck to Scalable: Predictable Revenue Growth of 15-30% in Any Economy
Location: Overlook A
Speaker:
Jason Williams
2:00 PM – 3:15 PM
ET
Future Proof Your Business: Thriving in a Changing World Through Responsible Business Ownership
2:00 PM – 3:15 PM
ET
Future Proof Your Business: Thriving in a Changing World Through Responsible Business Ownership
Location: Overlook B
Speaker:
Kirk Alter, President, Fulbirght Legacy
2:00 PM – 3:15 PM
ET
Rise Above the Noise: Harness PR to Strengthen Your Community Connection
2:00 PM – 3:15 PM
ET
Rise Above the Noise: Harness PR to Strengthen Your Community Connection
Location: Overlook D
Speaker:
Heather Ripley, CEO, Ripley PR
– Ripley PR, Inc.
3:15 PM – 3:30 PM
ET
Afternoon Break
3:15 PM – 3:30 PM
ET
Afternoon Break
3:30 PM – 4:45 PM
ET
Exit Strategies Demystified: Short and Long-Term Planning for Your Business
3:30 PM – 4:45 PM
ET
Exit Strategies Demystified: Short and Long-Term Planning for Your Business
Location: Overlook B
Speaker:
Brian Cohen
– SF&P Advisors, Inc.
3:30 PM – 4:45 PM
ET
Managing Employee Engagement: Six Reasons for Resistance and Proven Solutions
3:30 PM – 4:45 PM
ET
Managing Employee Engagement: Six Reasons for Resistance and Proven Solutions
Location: Overlook D
Speaker:
Brian Harding, Founder, Service Industry Success
3:30 PM – 4:45 PM
ET
Open Roundtable Discussion
3:30 PM – 4:45 PM
ET
Open Roundtable Discussion
Location: Overlook A
5:30 PM – 7:00 PM
ET
Foundation Donor Reception
5:30 PM – 7:00 PM
ET
Foundation Donor Reception
Location: Pantlind Ballroom - Amway Hotel
6:30 PM – 9:30 PM
ET
Closing Party
6:30 PM – 9:30 PM
ET
Closing Party
Location: Grand Rapids Public Museum
