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Full Schedule
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Full Schedule
All Days
Sun, Oct 26
Mon, Oct 27
Tue, Oct 28
Wed, Oct 29
Thu, Oct 30
Full Schedule
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Sunday, October 26, 2025
1:00 PM – 5:00 PM
ET
PHCC Executive Committee Meeting
1:00 PM – 5:00 PM
ET
PHCC Executive Committee Meeting
Location: Lyon - Amway Hotel
6:00 PM – 8:00 PM
ET
PHCC Executive Committee Meeting (Invitation Only)
6:00 PM – 8:00 PM
ET
PHCC Executive Committee Dinner (Invitation Only)
Location: Offsite
Monday, October 27, 2025
7:15 AM – 1:30 PM
ET
Bradford White Manufacturing Facility Tour (additional registration required)
7:15 AM – 1:30 PM
ET
Bradford White Manufacturing Facility Tour (additional registration required)
Location: Offsite
8:00 AM – 12:00 PM
ET
PHCC Board of Directors Meeting
8:00 AM – 12:00 PM
ET
PHCC Board of Directors Meeting
Location: Emerald - Amway Hotel
9:00 AM – 5:00 PM
ET
Registration Open
9:00 AM – 5:00 PM
ET
Registration Open
Location: Exhibit Hall Foyer
12:00 PM – 1:00 PM
ET
Joint Board of Directors Lunch (Invitation Only)
12:00 PM – 1:00 PM
ET
Joint Board of Directors Lunch (Invitation Only)
Location: Pearl - Amway Hotel
1:00 PM – 4:00 PM
ET
Educational Foundation Board of Directors Meeting
1:00 PM – 4:00 PM
ET
Educational Foundation Board of Directors Meeting
Location: Emerald - Amway Hotel
1:30 PM – 4:30 PM
ET
QSC Advisory Council Meeting (Invitation Only)
1:30 PM – 4:30 PM
ET
QSC Advisory Council Meeting (Invitation Only)
Location: Overlook B
3:00 PM – 3:45 PM
ET
Apprentice Contest Orientation
3:00 PM – 3:45 PM
ET
Apprentice Contest Orientation
Location: Exhibit Hall
5:30 PM – 8:00 PM
ET
Campfire CONNECT Opening Party
5:30 PM – 8:00 PM
ET
Campfire CONNECT Opening Party
Location: Ballroom B
Tuesday, October 28, 2025
6:45 AM – 7:30 AM
ET
Apprentice Contestant Breakfast (Invite Only)
6:45 AM – 7:30 AM
ET
Apprentice Contestant Breakfast (Invite Only)
Location: Exhibit Hall
7:00 AM – 4:00 PM
ET
Registration Open
7:00 AM – 4:00 PM
ET
Registration Open
Location: Exhibit Hall Foyer
7:30 AM – 4:00 PM
ET
Apprentice Contest - Day 1
7:30 AM – 4:00 PM
ET
Apprentice Contest - Day 1
Location: Exhibit Hall
8:00 AM – 8:45 AM
ET
Opening Breakfast
8:00 AM – 8:45 AM
ET
Opening Breakfast
Location: Ballroom A
Sponsored By
8:45 AM – 9:45 AM
ET
Keynote Opening: Connectable: How to Strengthen Team Connection in the New Era of Work
8:45 AM – 9:45 AM
ET
Keynote Opening: Connectable: How to Strengthen Team Connection in the New Era of Work
Location: Ballroom A
Keynote Speaker:
Ryan Jenkins, CSP
– RyanJenkins.com
Sponsored By
10:00 AM – 11:00 AM
ET
Adapting to the New Legislative and Regulatory Landscape
10:00 AM – 11:00 AM
ET
Adapting to the New Legislative and Regulatory Landscape
Location: Overlook A
Speaker:
Charles R. White
– PHCC-National Association
Speaker:
Mark Valentini, MPP
– PHCC--National Association
10:00 AM – 11:00 AM
ET
Crime in the Workplace: Mitigation, Reporting and Risk Identification
10:00 AM – 11:00 AM
ET
Crime in the Workplace: Mitigation, Reporting and Risk Identification
Location: Overlook B
Sponsored By
10:00 AM – 11:00 AM
ET
Empower Your Team: Unlocking New Educational Opportunities at the PHCC Academy®
10:00 AM – 11:00 AM
ET
Empower Your Team: Unlocking New Educational Opportunities at the PHCC Academy®
Location: Overlook C
Speaker:
Daniel Quinonez, COO of PHCC National
– PHCC National Association
10:00 AM – 11:00 AM
ET
From Connection to Collaboration: Building a Thriving Organizational Culture
10:00 AM – 11:00 AM
ET
From Connection to Collaboration: Building a Thriving Organizational Culture
Location: Overlook D
Speaker:
Michael Evans, Training & Development
– Milwaukee Tool
11:00 AM – 3:00 PM
ET
Product & Technology Showcase
11:00 AM – 3:00 PM
ET
Product & Technology Showcase
Location: Exhibit Hall
11:45 AM – 1:15 PM
ET
Lunch on Tradeshow Floor
11:45 AM – 1:15 PM
ET
Lunch on Tradeshow Floor
Location: Exhibit Hall
3:00 PM – 3:15 PM
ET
Afternoon Beverage Break
3:00 PM – 3:15 PM
ET
Afternoon Beverage Break
Location: Exhibit Hall Foyer
3:15 PM – 4:45 PM
ET
Game On: Boosting the Impact of Technician Training Through Gamification
3:15 PM – 4:45 PM
ET
Game On: Boosting the Impact of Technician Training Through Gamification
Location: Overlook C
Speaker:
Danielle Wernert, Owner, Upskilled Consulting
3:15 PM – 4:45 PM
ET
The Messy Middle: Mastering Modern Customer Acquisition
3:15 PM – 4:45 PM
ET
The Messy Middle: Mastering Modern Customer Acquisition
Location: Overlook B
Speaker:
Carole Lawson, Chief Data Officer, MarketStorm
3:15 PM – 4:45 PM
ET
The Plumbing Profit Playbook: Strategies to Elevate Your Average Ticket
3:15 PM – 4:45 PM
ET
The Plumbing Profit Playbook: Strategies to Elevate Your Average Ticket
Location: Overlook A
Speaker:
Eric Brockmire, CEO & Founder, The Honest Water Filter Co
4:00 PM – 5:00 PM
ET
National Auxiliary Business Meeting
4:00 PM – 5:00 PM
ET
National Auxiliary Business Meeting
Location: Overlook E
5:30 PM – 7:30 PM
ET
PAC Fundraising Reception
5:30 PM – 7:30 PM
ET
PAC Fundraising Reception
Location: Imperial Ballroom - Amway Hotel
5:45 PM – 7:45 PM
ET
Apprentice Contestant Dinner (Invite Only)
5:45 PM – 7:45 PM
ET
Apprentice Contestant Dinner (Invite Only)
Wednesday, October 29, 2025
7:30 AM – 4:00 PM
ET
Registration Open
7:30 AM – 4:00 PM
ET
Registration Open
Location: Exhibit Hall Foyer
8:00 AM – 9:30 AM
ET
Workforce Breakfast: Economic Crystal Ball: What the Trends Mean for Your Business
8:00 AM – 9:30 AM
ET
Workforce Breakfast: Economic Crystal Ball: What the Trends Mean for Your Business
Location: Ballroom A
Speaker:
Elliot Eisenberg, Ph.D.
9:00 AM – 11:00 AM
ET
Apprentice Contest - Day 2
9:00 AM – 11:00 AM
ET
Apprentice Contest - Day 2
Location: Exhibit Hall
9:45 AM – 11:00 AM
ET
Beyond the Numbers: Cultivating Accountability in Financial Practices
9:45 AM – 11:00 AM
ET
Beyond the Numbers: Cultivating Accountability in Financial Practices
Location: Overlook A
Speaker:
Les Hanks, Sr. Business Coach, QSC
– Quality Service Contractors
9:45 AM – 11:00 AM
ET
Eyes Wide Open: Preparedness and Avoiding Pitfalls
9:45 AM – 11:00 AM
ET
Eyes Wide Open: Preparedness and Avoiding Pitfalls
Location: Overlook C
Speaker:
Christina Wernick, Esq.
– Laner Muchin Ltd.
Speaker:
Megan Wilkes
– Laner Muchin, LTD
9:45 AM – 11:00 AM
ET
Revolutionizing Plumbing and HVAC: Leveraging AI for Enhanced Productivity and Profitability
9:45 AM – 11:00 AM
ET
Revolutionizing Plumbing and HVAC: Leveraging AI for Enhanced Productivity and Profitability
Location: Overlook B
Speaker:
Kirk Alter
– Fulbirght Legacy
9:45 AM – 11:00 AM
ET
Visionary Leadership: Strategies for Connection and Resilience
9:45 AM – 11:00 AM
ET
Visionary Leadership: Strategies for Connection and Resilience
Location: Overlook D
Speaker:
Michael Evans, Training & Development
– Milwaukee Tool
11:00 AM – 12:30 PM
ET
Apprentice Contestant Lunch 'n Learn
11:00 AM – 12:30 PM
ET
Apprentice Contestant Lunch 'n Learn
Location: Overlook E
11:15 AM – 12:30 PM
ET
Breaking the Cycle: Why Employees Struggle to Get It and How to Change That
11:15 AM – 12:30 PM
ET
Breaking the Cycle: Why Employees Struggle to Get It and How to Change That
Location: Overlook D
Speaker:
Brian Harding, Founder, Service Industry Success
11:15 AM – 12:30 PM
ET
Crisis Control: Effective Communication, Coordination, Prevention and Preparation
11:15 AM – 12:30 PM
ET
Crisis Control: Effective Communication, Coordination, Prevention and Preparation
Location: Overlook B
Speaker:
Heather Ripley
– Ripley PR, Inc.
Speaker:
Dean Rhoades
– Federated Insurance
11:15 AM – 12:30 PM
ET
From Stuck to Scalable: 6 Critical Chess Moves
11:15 AM – 12:30 PM
ET
From Stuck to Scalable: 6 Critical Chess Moves
Location: Overlook A
Speaker:
Jason Williams
– EOS Worldwide & Outgrow
11:15 AM – 12:30 PM
ET
Maintaining Strong Union Pensions and Exploring Retirement Plan Options
11:15 AM – 12:30 PM
ET
Maintaining Strong Union Pensions and Exploring Retirement Plan Options
Location: Overlook C
Moderator:
SJ Peters
Panelist:
Dan Callies, President of PHCC-National Association
Panelist:
Chris Freeman, CAE GBA TMP ELI
– MCA Detroit
Panelist:
Michael Kerrigan
Panelist:
Christina Wernick, Esq.
– Laner Muchin Ltd.
12:45 PM – 1:45 PM
ET
QSC Lunch & Learn - (Pre-Registration Required) Roundtable Discussion: "Scaling Success: Learning from the Pros"
12:45 PM – 1:45 PM
ET
QSC Lunch & Learn - (Pre-Registration Required) Roundtable Discussion: "Scaling Success: Learning from the Pros"
Location: Overlook A
12:45 PM – 2:00 PM
ET
Lunch on Own
12:45 PM – 2:00 PM
ET
Lunch on Own
12:45 PM – 2:00 PM
ET
PHCC Chapter President and Executive Director Lunch (Invitation Only)
12:45 PM – 2:00 PM
ET
PHCC Chapter President and Executive Director Lunch (Invitation Only)
Location: Overlook H
12:45 PM – 2:00 PM
ET
PNO Lunch (Invitation Only)
12:45 PM – 2:00 PM
ET
PNO Lunch (Invitation Only)
Location: Emerald - Amway Hotel
2:00 PM – 3:15 PM
ET
Conversation with UA General President Mark McManus
2:00 PM – 3:15 PM
ET
Conversation with UA General President Mark McManus
Location: Overlook C
Speaker:
Mark McManus, UA General President
2:00 PM – 3:15 PM
ET
From Stuck to Scalable: Predictable Revenue Growth of 15-30% in Any Economy
2:00 PM – 3:15 PM
ET
From Stuck to Scalable: Predictable Revenue Growth of 15-30% in Any Economy
Location: Overlook A
Speaker:
Jason Williams
– EOS Worldwide & Outgrow
2:00 PM – 3:15 PM
ET
Future Proof Your Business: Thriving in a Changing World Through Responsible Business Ownership
2:00 PM – 3:15 PM
ET
Future Proof Your Business: Thriving in a Changing World Through Responsible Business Ownership
Location: Overlook B
Speaker:
Kirk Alter
– Fulbirght Legacy
2:00 PM – 3:15 PM
ET
Rise Above the Noise: Harness PR to Strengthen Your Community Connection
2:00 PM – 3:15 PM
ET
Rise Above the Noise: Harness PR to Strengthen Your Community Connection
Location: Overlook D
Speaker:
Heather Ripley
– Ripley PR, Inc.
2:00 PM – 4:00 PM
ET
AEC Business Meeting
2:00 PM – 4:00 PM
ET
AEC Business Meeting
Location: Overlook E
3:15 PM – 3:30 PM
ET
Afternoon Break
3:15 PM – 3:30 PM
ET
Afternoon Break
3:30 PM – 4:45 PM
ET
11 Service Titan Features You Didn’t Know Existed (But Totally Should)
3:30 PM – 4:45 PM
ET
11 Service Titan Features You Didn’t Know Existed (But Totally Should)
Location: Overlook A
3:30 PM – 4:45 PM
ET
Exit Strategies Demystified: Short and Long-Term Planning for Your Business
3:30 PM – 4:45 PM
ET
Exit Strategies Demystified: Short and Long-Term Planning for Your Business
Location: Overlook B
Speaker:
Brian Cohen
– SF&P Advisors, Inc.
3:30 PM – 4:45 PM
ET
Managing Employee Engagement: Six Reasons for Resistance and Proven Solutions
3:30 PM – 4:45 PM
ET
Managing Employee Engagement: Six Reasons for Resistance and Proven Solutions
Location: Overlook D
Speaker:
Brian Harding, Founder, Service Industry Success
3:30 PM – 4:45 PM
ET
Open Roundtable Discussion
3:30 PM – 4:45 PM
ET
Open Roundtable Discussion
Location: Overlook C
5:30 PM – 7:00 PM
ET
Foundation Donor Reception
5:30 PM – 7:00 PM
ET
Foundation Donor Reception
Location: Pantlind Ballroom - Amway Hotel
6:30 PM – 9:30 PM
ET
Closing Party
6:30 PM – 9:30 PM
ET
Closing Party
Location: Grand Rapids Public Museum
Thursday, October 30, 2025
7:30 AM – 9:00 AM
ET
Registration Open
7:30 AM – 9:00 AM
ET
Registration Open
Location: Exhibit Hall Foyer
8:00 AM – 10:00 AM
ET
Awards Breakfast
8:00 AM – 10:00 AM
ET
Awards Breakfast
Location: Ballroom A
10:30 AM – 11:30 AM
ET
Post Board of Directors Meeting
10:30 AM – 11:30 AM
ET
Post Board of Directors Meeting
Location: Overlook B
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